Legal
Refund & Returns Policy
Our 30-day guarantee, how returns work, and how made-to-order pieces are handled.
Return and Refund Policy
We stand behind the quality of our items, and you are eligible for a refund or exchange within 7 days of the product arriving in the event of legitimate product defects or quality issues. If you need to change your mind, you can cancel your order for a full refund provided the cancellation is requested within 30 minutes of placing the order. Once this 30-minute window has passed, the order begins processing and can no longer be canceled.
How to start a return
Drop us a message on WhatsApp (+971 50 327 4560) or email at hello@driftoutlines.com with your order number and a quick note. We'll reply with return instructions and an address. Items must come back unused, in their original protective packaging. Return shipping is arranged by you unless the item arrived faulty or incorrect.
Custom & made-to-order pieces
Because Custom Studio pieces are cut and finished uniquely for you, they can't be resold and are not eligible for change-of-mind returns. They remain fully covered if they arrive faulty, damaged, or don't match your approved proof.
Damaged or faulty items
If your piece arrives damaged or develops a fault, contact us within 7 days with a photo. We'll repair, replace or refund it — your choice — at no cost to you.
Refund timing
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it can take a few extra days to appear on your statement.
Exchanges
Want a different size or design instead? Start a return and place a new order, or email us and we'll help arrange the swap.
Contact us
Any questions about a return or refund? Email hello@driftoutlines.com or use the contact page — we typically reply within two business days.
Need to start a return?
Drop us a message with your order number and we'll take it from there.